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Frequently Asked Questions

Where are Bybit's servers located?​

AWS Singapore, Availability Zone ID apse1-az3.

reduceOnly and closeOnTrigger - what's the difference?​

  • To close your position, submit an order and specify reduceOnly to true. closeOnTrigger is not strictly applicable here, but you can also set it to true if it's required.
  • reduceOnly is the one that really matters for closing position, and we will improve the interface in the future.
  • Be careful when you specify closeOnTrigger to true as it could cause conflict when reduceOnly is false.

Why aren't all my orders showing on the website?​

  • Users who have bots which place large numbers of laddered orders will be restricted by the frontend interface, which only shows a maximum of 50 orders on-screen.
  • Don't worry, your orders are still in the system and can be queried by the API, but the frontend cannot show more than 50.

Calculating order size based on available wallet balance​

  • price * availableBalance * leverage * perc * (1 - (0.0006 * 2))
  • Unfortunately this is not a perfectly accurate formula; the real calculation is complex and may be published in the docs at a later date.
    • price - last price (or your entry price) - can be found with the Tickers.
    • availableBalance - can be found with the Position Info endpoint.
    • leverage - up to the respective maximum leverage for the market and your risk limit (eg 2, 10, 50).
    • perc - 0.1 for 10%, 0.25 for 25%, etc.
    • 1 - (0.0006 * 2) - used to calculate the maximum order cost (always assumes entry & exit orders use taker fee regardless actual fee).

Can I exchange assets with the API?​

How do I get funds for testnet?​

To get testnet funds, just go to master account asset page to request.

Why are my Closed PNL prices inaccurate?​

  • The entryPrice and exitPrice returned by Closed PNL endpoints are not the actual execution prices of the orders.
  • It is based on the total costs of the order (whether or not the position was only opened/closed by one order executed at one price - it is more complicated if multiple orders opened/closed a position.)
  • For instance, the entry_price and exit_price reported by this endpoint are influenced by the fee paid/received on the orders.

Why are values returned to too many decimal places? (float precision issue)​

  • For example, you received 11.969999 but you expected 11.97.
  • Some values are returned to too many decimal places, or a fraction too high or low, due to a float precision problem.
  • For now, we recommend rounding the received value to the correct decimal place. This can be done with reference to the instrument-info.
  • This issue will be has been fixed in the latest major version of the API: V3/V5.

How can I ensure I am using up-to-date data?​

  • It is possible, although unlikely, that the REST API or (even less likely) the websocket could return/push old data.
  • For the greatest level of data resilience, we recommend clients to:
    • firstly, rely on the websocket, which will not only ensure you get the latest data as fast as possible, but will also ensure you get complete data
    • secondly, query the REST API to fill in any discrepencies in data - or between websocket disconnections.
  • The best practice is to save all of this data locally in your own database or cache.
  • This frees up your rate limits for other requests and also ensures a level of redundancy against the exchange in case of data delays.

What is the difference between turnover and volume?​

  • Turnover: is in the opposite currency to the quantity's currency
  • Volume: is in the same currency as the quantity's currency